AI Agent vs Chatbot: Today Artificial Intelligence (AI) has become a part of our daily life. From online shopping to mobile phones, banking, office and education, there are many tasks where AI helps us. Many times we ask a question on a website and get the answer immediately, while sometimes a system itself understands our need and completes the further work.
This is the reason why now words like AI Chatbot and AI Agent are becoming increasingly discussed. Both work on AI technology, but the method and ability to work is quite different from each other. In such a situation, let us know what is AI Agent and how different it is from Chatbot, as well as what is the work of both.
What is AI Agent?
AI Agent is a more advanced system than AI Chatbot. Its job is not only to answer questions, but also to make its own plan to accomplish a goal, analyze information and take decisions when necessary. If a task is assigned to it, it can take many necessary steps to complete it. It tries to understand the entire situation along with the conversation and also improves its work by learning from previous experiences.
What is AI Chatbot?
AI Chatbot is a computer program that is designed to communicate with humans by writing or speaking. It uses AI and language understanding technology to understand what we say. It is taught information and rules in advance, based on which it answers questions. If he is asked for general information or is asked about an easy task, he can answer immediately, but if he is asked to do a task which is beyond his scope or in which decisions have to be taken in several steps, then he is not able to complete it.
Where is AI Chatbot used?
Today AI Chatbot is being used in many places. In customer care, it answers questions related to orders, returns or delivery. Helps employees in the office to reset passwords or resolve technical issues. Many restaurants and companies also use Chatbot for table booking or taking appointments. Banks, hospitals and online shopping platforms also provide 24-hour Chatbot facility to help customers.
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How different is AI Agent from Chatbot?
AI Agent is used in such tasks where just giving information is not enough. For example, in the supply chain, it can decide how much goods to order by looking at information like sales figures and weather. In social media, it helps in showing content based on people’s preferences and trends. In career related work, it helps in improving the resume and preparing for the interview. Apart from this, some AI agents assist doctors in making treatment decisions, monitor machines in factories and are also used to assess investment risks.
What are the functions of both AI Agent and Chatbot?
Today ChatGPT, Google Gemini and Microsoft Copilot are considered to be the most popular AI Chatbots. They do work like writing emails, creating content, writing code and giving general information. Whereas Apple’s Siri and Amazon’s Alexa voice-based Chatbot can do many small tasks by listening to the voice. At the same time, AI Agent can make its own plan to accomplish a goal, analyze information and can also handle multi-step tasks. For example, some AI agents help in investment decisions by analyzing the market. Some AI agents help doctors decide treatment by analyzing patients’ reports.
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